Return & exchange

We offer a 14-day customer satisfaction guarantee, which means that if you are not satisfied with your Ergostone Original after testing it for up to 14 days, you can get your money back.

In addition, we have a 30-day return policy on all our products. You can exchange your purchase for another item or get a full refund, provided the packaging is unbroken. You as the buyer are responsible for the additional return shipping costs.

In case of a defect or damaged item, we will of course replace it with a new product.

For all topics regarding returns and exchanges, please email our Customer Support and describe your matter and we will help you!

Customer Support: